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Frequently Asked Questions

What if I have more than one pet?


We do not offer multiple pets on an individual Paw Print product. We believe every pet deserves their own Paw Print. If you would like a Paw Print for each of your pets, ensure you’ve added two separate products to your cart and you’ve uploaded a photo of each pet for each product.




What is your return policy?


Due to the fact that your Paw Print is a unique product made just for you, we do not accept returns. However, if there is an issue with your product, we will be happy to replace it. Simply send us an email at support@pawprintsco.ca with a photo of your Paw Print and a quick description of what the issue is.




Can I cancel/modify an order?


After you’ve placed an order, you will have 24 hours to cancel/modify your order. If our designers have begun creating your design, you will be unable to cancel/modify after 24 hours.




How do I make sure my photo is good enough to use?


Great question! Please refer to our photo guide.




Are items shipped together?


We have a variety of printers who print products for us depending on the item. Therefore, you may receive two different tracking numbers and your items may arrive at different times.




What pets do you print?


We will print any pet as long as the photo submitted follows our photo guide.




Do you ship internationally?


At the moment, we only ship within Canada.




What if there is an error with my product?


We're sorry to hear that there's an error with your product. In this rare situation, reach out to us through our contact us form and upload an image of your product with a description of the issue.